Refund Policy

1. Refund Eligibility

We offer refunds under the following circumstances:

• If the product does not function as advertised or described
• If there is a critical compatibility issue that cannot be resolved through support
• If you have not downloaded, installed, or used the product

2. Refund Request Timeframe

Refund requests must be submitted within 24 hours of purchase. Requests made after this period will be evaluated on a case-by-case basis and may not be eligible for a full refund.

3. Non-Refundable Purchases

The following purchases are generally not eligible for refunds:

• Products that have been significantly modified or customized by the customer
• Products where the customer has received and used the full service
• Purchases where the customer has violated the terms of service
• Products purchased during special sales or promotional events clearly marked as "non-refundable"

4. How to Request a Refund

To request a refund, please follow these steps:

1. Join our Discord server at discord.gg/lunashopeu
2. Open a support ticket in the #support channel
3. Provide your order number, the email used for purchase, and a detailed explanation of the issue
4. Our support team will review your request and respond within 24-48 hours

5. Refund Processing

Approved refunds will be processed through the original payment method used for the purchase. The time to receive your refund depends on the payment method and your financial institution, typically between 5-10 business days.

6. Support Before Refund

Before requesting a refund due to technical issues, we encourage you to contact our support team. Many issues can be resolved with proper guidance, and our team is dedicated to ensuring your satisfaction with our products.

7. Partial Refunds

In some cases, we may offer partial refunds if:

• Only a portion of a bundled purchase is unsatisfactory
• The customer has already derived substantial value from the product
• The refund request is made outside the standard timeframe but has merit

8. Store Credit Alternative

In some situations, we may offer store credit instead of a monetary refund. This credit can be used toward future purchases on Luna Shop.

9. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will not apply retroactively to purchases made before the modification date.

10. Contact Information

If you have any questions about our refund policy, please contact us through our Discord server at discord.gg/lunashopeu.